Policy Page
Return Policy
1. Contact Customer Support:If you're not completely satisfied with crush, contact our customer support team within 30 days of receiving your order to initiate the return process.
2. Return the Unused and Extra Portion:
To be eligible for a refund, you must return the unused portion of the product in its original packaging. Additionally, you should include any extra portion of the pills provided in the same condition.
3. Shipping Responsibility:
Please note that the cost of return shipping is the responsibility of the customer.
4. Refund Processing:
Once we receive the returned product and verify its condition, we will initiate the refund process. Please allow up to 14 business days for the refund to be processed and credited back to your original payment method.
- The 30-day money-back guarantee is applicable only to the first purchase of crush and is limited to one per customer.
- The return policy is valid only for purchases made directly through our official website or authorized retailers. If you purchased from a third-party seller, please contact them for their specific return policy.
- Returns must be initiated within 30 days from the date of delivery.
- Products damaged due to misuse, mishandling, or any other reasons not attributable to the quality of the product itself will not be eligible for a refund.
- Please ensure that the return package is securely packed to avoid damage during transit. We recommend using a trackable shipping service to guarantee the safe return of the product.
- Refunds will be issued for the product's purchase price and exclude any shipping or handling charges incurred during the original purchase.
- Crush reserves the right to amend or modify the return policy at any time without prior notice.
We genuinely hope you find relief with crush, but in case it doesn't meet your expectations, our customer support team is here to assist you with the return process. Your satisfaction is our priority.
Shipping Policy
1. Order Processing:
- Once you place an order for crush, our team will process it within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods:
- We offer standard shipping for all orders within our shipping zones. Expedited shipping options may also be available for certain regions, depending on the shipping address.
3. Estimated Delivery Time:
- The estimated delivery time depends on your location and the shipping method selected during checkout. Typically, standard shipping takes 3 to 7 business days for domestic orders and 7 to 14 business days for international orders.
4. Shipping Costs:
- The shipping cost will be calculated at the checkout based on your shipping address and chosen shipping method. Please note that additional customs fees, taxes, or duties may apply for international orders, and they are the responsibility of the customer.
5. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor the delivery status of your package.
6. Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues. We cannot be held responsible for any delays caused by incorrect or incomplete addresses.
7. Delayed or Lost Shipments:
- While we strive to deliver your order promptly, delays may occur due to unforeseen circumstances such as natural disasters, transportation issues, or customs clearance. If your package is significantly delayed or lost in transit, please contact our customer support team, and we will do our best to resolve the issue.
8. Shipment Rejections:
- In the event that a package is rejected or returned to us due to incorrect address, refusal of delivery, or unclaimed at the destination, we will contact you to arrange for reshipment. Additional shipping fees may apply for resending the package.
9. Shipping Restrictions:
- Certain countries or regions may have import restrictions or regulations on specific products. It is the responsibility of the customer to be aware of and comply with any local laws or regulations related to the import of crush.
Should you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team. Your satisfaction is our priority, and we want to ensure you have a smooth and enjoyable shopping experience with Crush.
Privacy Policy
1. Information Collection:
- We may collect personal information, such as your name, email address, shipping address, and payment details when you place an order or subscribe to our newsletter.
2. Cookies and Tracking Technologies:
- Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us analyze website traffic, customize content, and gather information about user preferences.
3. Use of Information:
- We use the collected data to process your orders, provide customer support, and send you updates about our products, promotions, and company news if you subscribe to our newsletter.
4. Third-Party Services:
- We may share your personal information with trusted third-party service providers to assist us in running our business effectively. These providers may include payment processors, shipping companies, and marketing platforms. However, we ensure that they handle your data securely and solely for the purpose of providing the agreed services.
5. Data Security:
- We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption to secure your data during transmission.
6. Compliance with Laws:
- We may disclose your personal information if required by law, government request, or to protect our legal rights.
7. Opt-Out Options:
- You have the option to unsubscribe from our newsletter at any time. Additionally, you can manage your cookie preferences through your browser settings.
8. Children's Privacy:
- Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under this age.
9. Data Retention:
- We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
10. Changes to the Policy:
- We reserve the right to update or modify this privacy policy from time to time. Any changes will be posted on this page, and the revised policy will be effective upon posting.
11. Contact Us:
- If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact our customer support team.
By using our services, you consent to the practices outlined in this privacy policy. We strive to maintain the highest standard of privacy protection and continuously review our policies to ensure the security of your personal information.